COVID-19 update from BC Pension Corporation

In these rapidly changing times, we continue working to serve you. Pension payments will continue as scheduled.

To minimize service impacts and ensure the safety of our staff, we’re not accepting paper documents. Please send your personal forms and paperwork through My Account Message Centre. If you cannot access My Account, aren’t a pension plan member or are submitting on behalf of someone else, please contact us.

To support social distancing, our reception is closed until further notice. We’re responding to requests and answering calls as promptly as possible – your patience is appreciated.


Contact us

If you have questions about your pension, we're here to help.

New: My Account Message Centre

Message Centre is your personal pension inbox. Ask questions when they’re on your mind and never lose track of the answers. Look for the envelope icon in My Account.
Take me to Message Centre

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Phone and fax

Phones are answered Monday—Friday, 8:00 a.m.—4:30 p.m. PT.

Please have your Person ID ready when you call.

General enquiries

Phone
Toll-free in Canada and U.S.:
1-800-665-6770

Fax
250-356-8977

Retired members

Phone
Toll-free in Canada and U.S.:
1-866-876-8877

Fax
250-953-0431

Health and dental

For questions about your extended health care or dental coverage and claims, contact Green Shield Canada.

Monday—Friday
5:30 a.m.—5:30 p.m. PT

Phone
1-888-711-1119

Website
greenshield.ca

Pension education

For questions about pension education, contact Client Education.

Phone
Toll-free in Canada and U.S.:
1-877-558-5574

Fax
250-953-0436

Registration numbers

CRA: 0227462
PBSA: P085495


Mailing address

Teachers' Pension Plan
PO Box 9460
Victoria, BC V8W 9V8

Courier address

BC Pension Corporation Office
Teachers' Pension Plan
2995 Jutland Road
Victoria, BC V8T 5J9

Media enquiries

For media enquiries, contact:
media@pensionsbc.ca

Plan governance

For questions relating to plan governance, rules or decisions, please contact the Teachers' Pension Board Secretariat.